Handling of Personal Information

Purpose of use of personal information

● Personal information of customers

  • To provide products/services and to handle after sale services
  • To provide information from our group such as products, services, events, promotions, surveys, etc.
  • To respond to inquiries
  • For study, research and development to improve products and services

● Personal information of trade partners

For business discussion and communication

● Personal information of employees

To use for duties concerning employees (business management, personnel management, attendance management, labor management, health management, welfare management, etc.)

● Personal information of recruitment applicants

For providing information to recruitment applicants (including internship applicants) and recruitment selection duties

Joint use of personal information

1. Our group and franchisee business will jointly use personal information of customers below.

<Items of personal information to be used jointly>

1. Name  2. Gender  3. Date of birth  4. Address  5. Telephone number  
6. e-mail address  7. Date of purchase  8. Delivery date  9. Time  
10. Information of frames sold  11. Information of lenses sold  12. Prescription information  13. Amount of sale

<Purpose of use by joint users>
As described in “●Personal information of customers” within “Purpose of use” above

<Management representative of personal information to be used jointly>
INTERMESTIC INC.

<Acquisition method>
Acquisition from the said person and our system

2. Our group may jointly use personal information of customers with operator of commercial facility where our store operates.

*Articles relating to the joint use of personal information is stated in the documents that customers fill out and enter at the store.

Procedures for responding to disclosure requests, etc.

1. Purpose of using retained personal data possessed by our company is described in above “Purpose of use of personal information”

2. Where to submit the disclosure request

For disclosure request, please prepare “Required documents” below (please confirm 3.) and submit by either mail or e-mail below

INTERMESTIC INC. Personal Information Protection Relations Office
6th floor, Oak Omotesando, 3-6-1 Kita Aoyama, Minato-ku, Tokyo 107-0061
e-mail address: privacy@zoff.co.jp

3. Required documents

To request the disclosure, please fill in all of designated items of applicable “A) Request form specified by our company” and submit to aforementioned address along with “B) Documents for identity verification”

A) Request form specified by our company

B) Documents for identity verification. (Please prepare a photocopy of one of the following)

  • Driver’s license
  • Passport
  • Basic Resident Register Card (with photo)
  • Residence Card (or Special Permanent Resident Certificate)
  • My Number Card (Individual Number Card) (front side only)
  • Health Insurance Certificate (code, number and insurer number are hidden and address stated)
  • Certificate of Residence (without My Number stated and within 3 months of issuance)

*For Health Insurance Certificate, please hide the insurer code and number by pasting a piece of paper before copying. If we receive without insurer code and number being hidden, we will handle it after masking.

*Please contact our Personal Information Protection Relations Office if you wish to use identity verification documents other than above.

4. Disclosure and other requests by a representative

If a person requesting disclosure is a minor, a legal representative of adult ward, or a delegated representative of a said person, (hereafter referred as “voluntary representative”) then please add documents below in addition to foregoing documents.

<In case of legal representative>

● Documents for identity verification of representative (same documents as 3.B above)
● Documents to confirm proxy (please prepare a photocopy of one of the following)

  • Copy of Family Register (with location of family register hidden)
  • Certificate of Residence (without My Number stated and within 3 months of issuance)
  • Health Insurance Certificate (code, number and insurer number are hidden and address stated)
  • Copy of Adult Guardianship Registration Certificate

*In case of certificates including location of family register such as family register, please hide “location of family register” from copying by pasting a piece of paper. If we receive without location of family register being hidden, we will handle it after masking.

*For Health Insurance Certificate, please hide the insurer code and number by pasting a piece of paper before copying. If we receive without insurer code and number being hidden, we will handle it after masking.

<In case of voluntary representative>

● Documents for identity verification of representative (same documents as 3.B above)
● Documents to confirm proxy (we require “originals” of both documents below)

  • Power of attorney from the subject of disclosure
  • Certification of a seal stamped on power of attorney

5. Service fee for requesting disclosure and its collection method

Varies on billing notification method and request detail.

In case you request email notification: Free regardless of request details

In case you request notification in writing
If request is for disclosure or purpose of use notification: 650 Yen per application (Please enclose a postage stamp or a money order with request documents)
If request is for other than disclosure or purpose of use notification: free

*We will notify in case of insufficient fund or non-payment; however, we will treat as absence of disclosure request if payment is not made within the set period of time.

6. Reply method to disclosure requests

<In case you request email notification>
We will send an email to the email address listed in the “requester” column of the request form.

<In case you request notification in writing>
We will send a letter using “ID Confirmation Delivery Service” to the address listed in the “requester” column of the request form.

7. About the personal information acquired in relation to disclosure requests

The personal information acquired in relation to disclosure requests (including attached identity verification document) will be handled only within the scope necessary to perform such requests. The submitted documents will be retained for 2 years after replying to disclosure request is completed, and will be disposed afterwards.
Furthermore, information will not be disclosed in the following cases. In such cases, we will notify the decision and its reason. In addition, service fee will not be refunded even in case of non-disclosure where service fee is charged for request.

  • When identity cannot be confirmed such as address stated in the request form, in the identity verification form, and the registered address of our group do not match
  • When proxy cannot be confirmed in case of application by the representative
  • Incomplete request document
  • When there is fear of damage to the life, body, assets and other rights and profits of the person filing the request or of a third party
  • When there is fear of serious impediments to the appropriate implementation of business of our group
  • When request violates other laws

Use of Cookies

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Our website uses Google Analytics. Please visit Google website regarding Google’s privacy policy or the user policy of Google Analytics.

Contact details regarding this website

INTERMESTIC INC. Personal Information Protection Relations Office
6th floor, Oak Omotesando, 3-6-1 Kita Aoyama, Minato-ku, Tokyo 107-0061

○By e-mail: privacy@zoff.co.jp
○By telephone: 03-5774-6868

Personal Information Manager INTERMESTIC INC. Personal Information Manager
(Reception hours: Weekdays 11:00~18:00. Closed on weekends, holidays, year-end and New Year holidays and our group designated holidays)

*We currently do not belong to any certified personal information protection organization.

Enacted December 27, 2011
Amended March 15, 2018
Amended April 1, 2021